Terms of service

Trayline is operated by Trayline LLC, a limited liability company registered in the State of Delaware, United States of America.

Trayline is software for taking and organising catering and counter orders. It gives your business an ordering link, records what your customers ask for, organises that work for your kitchen, and keeps a record of what was agreed.

Trayline is not a marketplace, a payment processor, or a party to any order. Every order is an agreement between your business and your customer. We provide the tool you both use to reach it.

Accounts are created by invitation. Whoever is invited as owner is responsible for who else they bring in, and for what those people do. Roles — owner, manager, employee — control what each person can reach; choosing them appropriately is your responsibility, not ours.

Keep credentials secure and tell us promptly if you believe an account has been compromised. You are responsible for activity under your accounts.

Our support staff can sign in to your account to help you. Every such session is recorded, and a banner is shown for its whole duration to whoever is using it.

The product is designed to help rather than to guess. An unanswered allergen is shown to your customers as “ask us” and never as safe, and nothing in Trayline will record an item as free of an allergen unless a person at your business says so.

Food safety and allergen labelling law is yours to comply with. You must keep your information current, and correct it promptly when a recipe, supplier or process changes.

Orders, prices, substitutions, refunds, cancellations and delivery are between you and your customer. You are responsible for fulfilling what you accept, and for the terms on which you accept it.

You are responsible for handling your customers' personal information lawfully. Our privacy policy explains the part we play in that.

You agree not to:

• use Trayline for anything unlawful, or to sell anything you may not lawfully sell;
• enter allergen information you know or suspect to be wrong;
• attempt to access another business's data, or to circumvent access controls;
• probe, scan or load-test the service without our written permission;
• resell or white-label the service without an agreement with us;
• upload malware, or content you have no right to use.

Where a plan carries a fee, it is shown before you are charged. Trayline does not currently collect payments from your customers on your behalf; any money your customers pay you is arranged directly between you.

Your menu, your photographs, your orders and your customers' information remain yours. You grant us only the permission needed to run the service for you — storing it, backing it up, and displaying it to the people you share your ordering link with.

The software, its design and the Trayline name are ours. Nothing here transfers them to you.

We work to keep Trayline running and to hold your data safely, but we do not promise uninterrupted service. We may change or discontinue features. Where a change materially reduces what the service does, we will tell account owners in advance where we reasonably can.

The service is provided as it is, without warranties beyond those the law does not allow us to exclude.

To the extent the law allows, we are not liable for lost profits, lost business, or indirect or consequential loss. Our total liability in any twelve-month period is limited to the fees you paid us in that period.

Nothing in these terms limits liability that cannot lawfully be limited — including for death or personal injury caused by negligence, or for fraud.

Because allergen information originates with you, we are not liable for loss arising from information you entered, failed to enter, or failed to keep current.

You may stop using Trayline at any time and ask us to close your account. We may suspend or close an account that breaches these terms, or where we must to comply with the law.

Ask us before you leave and we will give you a copy of your data. After closure we delete or anonymise it, except where we must keep records — invoices, for example — for as long as the law requires.

We may update these terms. If a change is material we will tell account owners by email before it takes effect. Continuing to use Trayline after that means you accept the new terms.

These terms are governed by the laws of the State of Delaware, United States of America, and its courts have exclusive jurisdiction. Where you are a consumer, this does not remove protections you have under the law of the country you live in.

Questions about these terms: support@trayline.ai.